Refund & Exchange Policy

At Lynora, customer satisfaction is important to us. We want you to have a smooth and reliable shopping experience.

Please read our Refund & Exchange Policy carefully before placing your order.

1. Return & Exchange Eligibility

We accept return or exchange requests under the following circumstances:

You received a damaged product.

You received an incorrect item.

Your order arrived with missing products.

The product has a verified quality issue.

To be eligible for a return or exchange, the product must meet the applicable conditions mentioned below.

2. Non-Returnable Products

Due to the hygienic nature of skincare and cosmetic products, we cannot accept returns or exchanges for:

Products that have been opened, used, or tested.

Products with damaged or removed seals due to customer handling.

Products purchased incorrectly by the customer.

Products returned without their original packaging.

For safety and hygiene reasons, opened skincare and cosmetic products are generally not eligible for return or exchange unless the product is defective or incorrect.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number.

Clear pictures of the product received.

Pictures of the packaging and any visible damage.

An unboxing video, if available.

Our team will review your request and guide you through the next steps.

4. Refund Policy

Refunds may be issued in the following situations:

Your order was cancelled before dispatch.

Your order could not be delivered due to an issue on our side.

A return request was approved by our team.

A refund was agreed upon after reviewing a damaged or incorrect order.

Once your refund is approved, the amount will be returned through an agreed payment method.

Refund processing time may vary depending on the payment provider or bank.

5. Exchange Policy

If your exchange request is approved, we will arrange an exchange for the eligible product, subject to availability.

If the requested product is unavailable, our team will contact you to discuss an alternative solution or refund.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact our customer support team as soon as possible if you wish to cancel your order.

7. Return Shipping

If the return or exchange is approved due to a damaged, defective, or incorrect product, Lynora will guide you regarding the return shipping process.

For other approved returns, shipping costs may be the customer's responsibility.

8. Contact Us

If you have any questions regarding our Refund & Exchange Policy, please contact us.

Phone: 0305-4735414

Email: info.lynora@gmail.com

Instagram: @lynora.pk

Our team will be happy to assist you.

Thank you for shopping with Lynora.